Shipping Policy

Last updated: August 21, 2026

Thank you for shopping with Domi Skin. This Shipping Policy explains where we ship, how shipping charges are calculated, estimated delivery times, and what to expect when placing an order through domiskin.com.

Order Fulfillment

Domi Skin orders are currently fulfilled and shipped from fulfillment facilities located in the United States.

Please note that processing and fulfillment occur before an order is transferred to the shipping carrier. Carrier delivery estimates begin once your package has been shipped and are separate from any order processing time.

Once your order ships, you will receive a shipping confirmation containing tracking information when tracking is available.

United States Shipping

We currently ship to most locations within the United States.

Domestic orders are generally shipped using USPS.

Available shipping services may include:

• Standard Shipping — USPS Ground Advantage: approximately 2–4 business days in transit
• Express Shipping — USPS Priority: approximately 1–3 business days in transit

Shipping charges are calculated based on factors including the weight of your order, destination, and selected shipping method. The shipping amount applicable to your order will be displayed during checkout before payment is completed.

Alaska and Hawaii

Shipping to Alaska and Hawaii is currently unavailable.

We may add or remove shipping destinations as our fulfillment network changes.

Canada Shipping

We ship to Canada from our U.S. fulfillment facilities.

International shipments, including orders to Canada, are generally shipped using FedEx.

Estimated carrier transit time is typically approximately 3–5 business days after shipment, although actual delivery times may vary.

Shipping charges are calculated at checkout based on the weight of your package and its destination.

Because Canadian orders are imported from the United States, additional customs charges, duties, taxes, brokerage charges, or other import-related fees may apply.

International Shipping

Domi Skin currently ships to selected international destinations.

Eligible destinations currently include:

Europe: Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden and the United Kingdom.

Other eligible destinations: Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand and Vietnam.

International availability may change from time to time. If your country is available for shipping, the applicable shipping options and charges will be displayed at checkout.

International orders are generally shipped using FedEx and typically have an estimated carrier transit time of approximately 3–5 business days after shipment, depending on the destination.

Customs, Duties and Import Taxes

International orders are shipped from the United States under Delivery Duties Unpaid (DDU) terms unless otherwise stated at checkout.

This means that the shipping charge paid to Domi Skin may not include customs duties, import taxes, brokerage fees, VAT, handling charges or other fees imposed by the destination country or carrier.

Where permitted by applicable law, the recipient is responsible for any such charges required for the package to enter or be delivered within the destination country.

Domi Skin does not control customs charges and cannot guarantee the amount, if any, that may be assessed.

We recommend checking with your local customs authority before ordering if you are uncertain about potential import charges.

Delivery Estimates

Any delivery timeframe displayed on our website, at checkout, in an order confirmation or in this Shipping Policy is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• carrier delays;
• severe weather;
• holidays and peak shipping periods;
• customs inspections or processing;
• incorrect or incomplete shipping information;
• transportation disruptions;
• natural disasters;
• government actions or restrictions; or
• other events affecting shipping or fulfillment networks.

We will make reasonable efforts to assist customers when significant shipping problems occur.

Tracking Your Order

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Tracking information may take some time to update after a shipping label has been created.

A shipping confirmation does not necessarily mean that the carrier has already scanned or physically received the package.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at support@domiskin.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

If an order is returned because of an incorrect, incomplete or undeliverable address, additional shipping charges may apply if the order is eligible to be reshipped, subject to applicable consumer-protection laws.

Lost, Missing or Delayed Packages

If your tracking information has not updated for an unusual period of time or your package appears to be lost, please contact us at support@domiskin.com.

We may ask you to verify your shipping information or provide other information reasonably necessary to investigate the shipment.

Where appropriate, we may work with the applicable carrier or fulfillment provider to investigate the package.

Any replacement, refund or other remedy will be handled in accordance with our applicable policies and any rights you may have under applicable consumer-protection law.

Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

• around your property and usual delivery locations;
• with members of your household;
• with neighbours where appropriate;
• with your building concierge, reception or mailroom; and
• directly with the shipping carrier.

If the package still cannot be located, contact us at support@domiskin.com so that we can review the situation.

We do not automatically deny claims solely because a carrier has marked a package as delivered. Each situation may be reviewed individually, subject to applicable law and available carrier information.

Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate, we may request:

• your order number;
• photographs of the damaged product;
• photographs of the shipping package;
• photographs of the shipping label; and
• a description of the issue.

Please retain the product and packaging until we have completed our review, where reasonably possible.

Separate Shipments

In some circumstances, products included in the same order may be shipped separately.

If this occurs, you may receive more than one package or tracking number. You will not be charged additional shipping solely because we choose to divide an order into multiple shipments unless otherwise disclosed and agreed to.

Returned or Refused International Shipments

Customers should not refuse an international shipment solely to avoid customs duties or import charges.

Where permitted by law, if an international package is refused, abandoned, returned because required customs charges were not paid, or otherwise becomes undeliverable for reasons attributable to the recipient, any refund that may be available can be reduced by legitimate shipping, return-shipping, customs or carrier costs incurred by Domi Skin.

This does not limit any non-waivable rights available to you under applicable law.

Shipping Restrictions

We reserve the right to restrict shipping to certain countries, territories, addresses, freight-forwarding services or locations where fulfillment is unavailable, legally restricted or presents an unreasonable risk of fraud or loss.

Available shipping destinations displayed during checkout represent our current shipping availability.

Shipping Rates

Shipping rates are calculated using factors such as:

• package weight;
• destination;
• selected delivery service; and
• applicable carrier rates.

Your applicable shipping charge will be shown before you complete your purchase.

Promotional free-shipping offers, discount codes or other shipping promotions may be subject to separate eligibility requirements, minimum purchase amounts, geographic restrictions or promotional terms.

Returns and Refunds

Shipping-related refunds, product returns and other refund requests are also subject to our Refund Policy.

Nothing in this Shipping Policy is intended to exclude, restrict or waive rights that cannot legally be excluded or restricted under applicable consumer-protection laws.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping carriers, fulfillment locations, destinations, business practices or legal requirements.

The version published on our website at the time of your order will apply to that order to the extent required by applicable law.

Contact Us

If you have questions regarding shipping or an existing order, please contact:

Domi Skin
Email: support@domiskin.com
Website: domiskin.com