Refund policy

Refund & Return Policy

Last updated: August 21, 2026

We want you to feel confident ordering from Domi Skin. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

To be eligible for a standard return, your product must be:

Unused and unopened;
In its original condition and original packaging;
With any protective seals or tamper-evident packaging intact; and
Accompanied by your order number, receipt, or other proof of purchase.

Because Domi Skin products are personal-care and cosmetic products, opened, used, tested, or unsealed products generally cannot be returned for change-of-mind reasons due to hygiene and safety considerations.

This restriction does not apply where a refund, replacement, or other remedy is required by applicable law or where the product arrived damaged, defective, or incorrect.

Starting a Return

To request a return, contact us at support@domiskin.com within 30 days of receiving your order.

Please include:

Your name;
Your order number;
The item you would like to return; and
The reason for your return.

If your return is approved, we will provide instructions explaining how and where to send your package.

Do not send products back without first receiving return authorization from Domi Skin. Unauthorized returns may not be accepted or processed.

Please do not send products to any manufacturer, fulfillment partner, or other address unless instructed to do so by Domi Skin.

Return Shipping

For eligible returns made because you changed your mind or no longer want the product, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as Domi Skin cannot be responsible for return packages that are lost or damaged before they are delivered to us.

If your order arrived damaged, defective, or incorrect because of an error on our part, Domi Skin will cover reasonable return shipping costs when a return is required. Depending on the circumstances, we may provide a prepaid shipping label, issue a replacement, or provide another appropriate resolution.

Domi Skin does not charge a restocking fee for eligible returns.

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, leaking, or different from what you ordered, contact support@domiskin.com as soon as reasonably possible so we can review the issue and make it right.

To help us resolve the issue, we may ask you to provide:

Your order number;
Photographs of the product;
Photographs of the packaging or shipping box; and
A brief description of the problem.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate remedy.

Nothing in this section limits any rights or remedies available to you under applicable consumer-protection law.

Opened or Used Skincare Products

For health, hygiene, and safety reasons, we generally cannot accept returns of skincare products that have been opened, used, sampled, or had their protective seal removed when the return is simply due to a change of mind, personal preference, or dissatisfaction with the product.

However, please contact us if you believe a product is defective, damaged, contaminated, incorrectly supplied, or otherwise subject to a remedy under applicable law.

Individual skin responses and preferences vary. Unless required by law, a product is not considered defective solely because a customer does not like its scent, texture, appearance, feel, or results.

Allergic Reactions and Skin Sensitivities

Cosmetic products may affect individuals differently.

We encourage customers to review the full ingredient list before use and discontinue use if irritation occurs.

If you experience a concern with one of our products, you may contact us at support@domiskin.com. We will review the circumstances individually.

This section does not exclude or limit any rights you may have if a product is defective, unsafe, incorrectly described, or otherwise subject to rights or remedies under applicable law.

Final Sale Items

Products specifically identified as “Final Sale” at the time of purchase are not eligible for change-of-mind returns.

This does not affect rights relating to damaged, defective, incorrect, or otherwise non-conforming products where applicable law provides a remedy.

Gift cards are non-refundable except where required by law.

A product being discounted or purchased during a promotion does not automatically make it Final Sale unless it was clearly identified as Final Sale before purchase.

Exchanges

We do not currently offer direct exchanges.

If you would like a different eligible product, the fastest option is to return the original eligible item in accordance with this policy and place a new order separately.

Refunds

Once we receive your return, we will inspect it and notify you whether your refund has been approved.

If approved, the eligible refund will be issued to your original payment method, generally within 10 business days after approval.

Your bank, credit-card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since Domi Skin confirmed that your refund was approved, please contact us at support@domiskin.com.

Original Shipping Charges

Original shipping and delivery charges are generally non-refundable for change-of-mind returns.

If a refund results from an incorrect, damaged, defective, or otherwise qualifying order, shipping charges will be handled as required by applicable law and according to the circumstances of the order.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because the address supplied by the customer was incorrect or incomplete, or because the package was refused or left unclaimed, any refund or reshipment will be handled after the package has been returned to us.

Any additional shipping costs may be deducted from the refund or charged before reshipment where permitted by law.

This section does not apply where the failed delivery resulted from an error by Domi Skin or the carrier for which the customer is legally entitled to a remedy.

Refunds to Original Payment Method

Refunds will normally be returned only to the payment method used for the original transaction.

We cannot ordinarily redirect a refund to another card, bank account, or individual.

Consumer Rights

This Return & Refund Policy provides Domi Skin's voluntary return terms and does not exclude, restrict, or replace any non-waivable rights or remedies available to consumers under applicable federal, state, provincial, territorial, or local consumer-protection laws.

Where applicable law gives you greater rights than those stated in this policy, the applicable legal requirements will govern.